Contact vialytics Sales    +1 (973) 315 8469
Contact vialytics Sales    +1 (973) 315 8469
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Resident Engagement

Citizen Copilot is an AI Agent for Residents Complaints

AI-powered automation that transforms how municipalities handle resident complaints, from first contact to final confirmation.

 
 

What is Citizen Copilot?

How Citizen Copilot Works

Residents
Call or Chat

The AI agent guides the conversation and captures complete details.

Work Orders Are Created & Routed

Structured tasks are automatically generated in vialytics and assigned appropriately.

Residents
Stay Informed

Confirmation & status updates are handled by the AI — reducing manual follow-up.

Why Municipalities Use Citizen Copilot

Reclaim
Staff Time

Save up to 20 hours per
week for your staff.

Reduce
Interruptions

Fewer calls. Fewer handoffs.
Fewer status inquiries.

Improve Resident
Experience

Clear confirmations and
proactive updates.

Increase Operational
Visibility

Structured, consistent work
orders inside vialytics.

Stay Ahead!

 

Citizen Copilot is only opening its pilot to a selected handful of trailblazer communities.
If you're not in now, you're in the waitlist queue.

  • ✓ Shape the product
  • ✓ Skip the waitlist
  • ✓ Show off your best-in-class service
vialytics Citizen Copilot Woman

Explore Additional Applications

vialytics case

Packages & Pricing

Find the Right Package for Your Team

Packages & Pricing
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The Use-Cases

Many Possibilities for Your Municipality

The Use-Cases

Ready to Put Your Public Works on Autopilot?

 See how Citizen Copilot turns resident feedback into actionable work orders in seconds. Let’s get your city moving.