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Contact vialytics Sales    +1 (973) 315 8469
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Resident Engagement

Citizen Copilot is an AI-powered Agent for Resident Complaints.

AI-powered automation that transforms how municipalities handle resident complaints, from first contact to final confirmation.

Now Piloting With Communities

 

What is the Citizen Copilot?

Rethinking resident reporting

AI-powered automation is revolutionizing the way you handle citizen inquiries in the future—from the initial contact to the final confirmation on a smartphone.

How the Citizen Copilot Works

1
Illustration of a residents report with vialytics' Citizen Copilot

Residents Report Issues by Call or Chat

The AI agent guides the conversation and captures complete details.
2
Illustration of a work order popup

Work Orders are Created and Routed

Structured tasks are automatically generated in vialytics and assigned appropriately. 
3
Illustration of a confirmation and status update on vialytics' Citizen Copilot

Residents Stay Informed at All Times

Confirmation and status updates are handled by the AI agent, reducing the manual follow-up.

Why Municipalities Use Citizen Copilot

Reclaim Staff Time

Free up staff resources & save up to 20 working hours per week.

Reduce Interruptions

Fewer calls. Fewer handoffs. Fewer status inquiries.

Improve Experience

Clear confirmations and proactive feedback for your citizens.

Become a Pilot Municipality

A happy woman reading on her smartphone. Her request has been solved.
Citizen Copilot is only opening its pilot to a select handful of trailblazer communities.
If your municipality isn't signed up yet, sign up now to avoid the waiting list.
Help shape the product from the beginning
Skip the waitlist
Offer your residents an innovative service
Register now

Explore Additional Applications

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Packages & Pricing

Find the Right Package for Your Team

Packages & Pricing
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The Use-Cases

Many Possibilities for Your Municipality

The Use-Cases

Get Closer to Your Residents!

Schedule a personalized demo today and see how Citizen Copilot automatically converts citizen reports into structured work orders—quickly, transparently, and without any additional administrative burden.